Frequently Asked Questions (FAQs)

General Questions:

How to use the on-board facilities?

Please arrive about an hour before departure and our staff will give you an explanation. Don't worry, there is also an instruction manual in the car.

Can you deliver the vehicle to our location?

This is possible for an additional fee, so please specify your desired delivery location. The amount will vary depending on the shipping destination.

Can I leave my car anywhere?

You can keep one for free.

Is it okay to bring pets?

Small dogs (requires proof of rabies and 5 or more mixed vaccinations) and indoor cats weighing around 10 kg. (A cage is required.) You will also be required to sign a pet consent form. A pet riding fee of 1,000 yen per day will be charged. Pets are welcome at Serengeti and Joyful.

I would like to leave early on the morning or late at night?

Generally, departures and returns during business hours are limited to a maximum of 6 p.m.

Do you rent child seats?

We rent seats that can be used from 0 years old and junior seats. Advance reservations are required.

Can I board the ferry with the vehicle?

Yes, that is possible. However, you have to book the reservation by your own.

Is there a milage limit?

There is a milage limit for a day. The limit per day is 300km. If you exceed more than 300km per day, there is a surcharge of 88yen per 1KM.

What are the restrictions of use?

Please refrain from cooking any oily foods inside the camper.

Smoking is highly prohibited inside the camper.

Customer must remove their shoes before entering the camper.

Customer must not use water system which are the sink and toilet on winter season.

For Foreign Customers:

Can I drive using my license in Japan?

If you are from Switzerland, Germany, France, Belgium, Slovenia, Monaco or Taiwan and hold a valid license issued by one of these countries, you can use your license while driving in Japan. However you will need an official translation of your license, and carry it along with your license and passport while driving in Japan.If your license is issued by a country other than those in the list above, you will need to obtain an “International Driver Permit” from your country’s auto club in order to drive in Japan. Here is a list of auto clubs by country .The documents must have been issued within 12 months of the rental period. International Driver Permit must be issued by a country that is a signatory to 1949 Geneva Convention.

Where can I get translation for my Driver's License?

If your driver license is issued by Switzerland, Germany, France, Belgium, Slovenia, Monaco or Taiwan, we can arrange the translation for you in advance of your arrival to Japan. We need color copies of both sides of your current valid driver license and it costs ¥7,700 JPY. It takes 2 weeks to process. Please contact us if you would like to arrange this.You can also arrange it yourself at Japan Automobile Federation (JAF). Visit one of their main offices and they can have the document made for you within 30 minutes. Visit this link for a list of JAF offices .

Where can we stay?

Before you start your journey our staff will explain about the information where you can stay and we have a guide book for sleeping place in Japan such as road side station (Michi no eki), and campground guide book.

How can we charge the camper?

There’s 3 ways to recharge the camper sub-battery.●Driving 4-5 Hours during day time(it may take more to recharge the battery. Depends on the battery condition.)●Except for type E camper all of our camper has the solar panel system.●Use the cable and plug-in to the campground or electric generator(option)Note: You can not charge the camper at Michi no Eki

How's the air condition and heater system work?

Air condition system is only available if the engine is running.Type A and B has 2 heating system engine heater while the engine is running and the other one is parking heater(FF heater webasto)Parking heater is not available for Type E camper.

What is ETC?

ETC system (Electric Toll Collection) is a toll card inserted in an electronic transceiver integrated into the rental car. It then wirelessly connects with Japanese highway toll gates as you pass through them and records all the data related to your trip.No need to prepare cash every time you pass the toll gate and no more lines and no need to stop at the toll gate(just slow down).Your bill is recorded and updated everytime you go through a toll gate during your trip.Payable by cash or credit card(additional 5% surcharge as a transaction fee for credit card payment)

Where can we get an ETC card?

We provide ETC card for all of our camper. We are asking to pay 10,000Yen as a ETC deposit and we will deduct the amount you used from the ETC deposit. If you didn’t use the ETC you can get a full refund of your deposit.(If the total amount for ETC is more than 10,000 Yen please pay for the additional payment cost.)